International Compliance Program Manager

Profile

Because you belong at Twilio
The Who, What, Why and Where
The People team at Twilio is rapidly expanding to support the company’s exponential growth. This role will be a critical member of our People Operations team responsible for handling compliance matters relating to employment in EMEA.
If you like identifying and anticipating requirements, building new things, and seeing the direct impact of your work, this role is for you. As a Compliance Program Manager at Twilio, you will be responsible for maintaining compliance of country, state, and local laws relating to employment, and People policies and processes. This role will be a cross-functional partner working closely with different COEs within the People team and our Legal team to ensure the successful and consistent delivery of global People Compliance-related activities, oversight, audit and governance, including overall management, coordination, and controls. You will provide experienced consultation to
People teams on compliance-related questions.
Prioritization is a critical component for success in the position. Reporting into the Sr. Manager, Compliance, this is an individual contributor role. The role is located in Dublin or London.
Who?
Responsibilities
Consult, influence, and perform as a trusted advisor to build cross-functional partnerships and collaboration at all levels across the People and Legal teams to address compliance requirements
In partnership with the Legal team, maintain awareness of and track new legislation, benchmark/research legal and regulatory requirements, and engage the right COEs/partners to ensure timely implementation of processes that follow new legal requirements
Collaborate with People and Legal teams to create, review, maintain, and update People policies, and be responsible for the policy review and approval process
Keep current with government regulatory reports and programs, and complete and submit required reporting to the relevant authorities in a timely manner
In partnership with the Legal team, work with project teams to translate legal obligations into policy, system, or process requirements, supervise the effectiveness of processes designed to meet obligations, and develop and/or advise on remediation plans to mitigate risk
Develop and implement ongoing audit processes and internal controls, analyze results, and develop appropriate recommendations to ensure and enhance adherence to compliance standards and mitigate risk.
Settle and lead mandatory HR compliance training requirements and solutions for delivery to Twilions in EMEA
Establish and operationalize reporting governance to accurately maintain data, meeting the needs of global reporting requirements. Maintain and update documentation tracking systems and ensure proper recording, approval, and filing/retention of all documents received in accordance with established guidelines
Minimum Qualifications
5 years of HR or employment and labor law experience. Global experience and specialization in compliance is highly preferred.
Subject matter expertise in regulatory areas and with the various laws that impact HR, including global hiring requirements, overtime/pay premiums, anti-harassment training, policy obligations, and time tracking, and demonstrated judgment and experience assessing risk
Working knowledge of EMEA employment laws in at least two EMEA countries, with knowledge of additional countries including APAC considered a bonus. Must have the curiosity and ability to learn about laws in different countries.
Demonstrated policy and procedure development and enforcement to ensure compliance
Demonstrated ability to navigate successfully within ambiguity, with multiple priorities in a dynamic, fast-paced, changing environment. Will take initiative even under unfamiliar or ambiguous circumstances. Detail-oriented with an execution attitude.
Experience identifying and resolving issues. Ability to establish strong cross-functional partnerships and experience driving projects and programs with a diverse group of partners.
Strong problem-solving and facilitation skills with a consistent record to persuade and influence change and partners
Possesses a “seek to understand” mentality and the ability to exercise discretion and independent judgment.
Excellent written and verbal communication and social skills
Ability to work independently and as part of a team
Preferred Qualifications
Experience working at a high-growth technology organization
Demonstrated project management experience
What?
We are seeking an experienced Compliance Manager who lives
the Twilio Magic
BE AN OWNER:
Deliver on
the strategy to drive compliant People processes in partnership with the People and Legal teams
DRAW THE OWL: Proactively create process improvements and standard methodologies to better the existing risk assessment program
WRITE IT DOWN: Document and maintain policies, guidance, reports, approvals, and documentation in accordance with company and legal requirements
BE INCLUSIVE: Collaborate with People and Legal teams and across Twilio to create policies, processes, and practices that ensure compliance and promote a fair and broad workplace
RUTHLESSLY PRIORITIZE & NO SHENANIGANS: Lead multiple compliance matters simultaneously while prioritizing higher risk or more urgent needs
Why?
The People team is central to Twilio's continued growth and engagement of our talent. Your unique skill set and experience are critical to help support the culture of inclusion and trust we have cultivated.
Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to taking on hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation, and we want you and your ideas to thrive at Twilio. Come join us.
Where?
This position can be based in our Dublin or London office. Around the world, Twilio offers benefits and perks to support the physical, financial and emotional well-being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an expansive culture where everyone is able to do their best work and be the best version of themselves.
About us:
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Company info

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